Terms of Service

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. These Terms include a mandatory arbitration provision in Section 16. If you don’t agree to these Terms, don’t use our services.

These Terms of use govern your access to and use of the products and services we provide through or for storypro.io. (collectively, “Services”). By accessing or using any part of our Services, you agree to be bound by all of the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the “Agreement”).

We may modify these Terms from time to time by posting the most current version on our website. New features that we add to our Services are subject to these Terms. If a modification materially reduces your rights, we will notify you (by, for example, sending a message to the email address associated with your account, or posting on our blog or on our website, or as a notification inside Story Pro's application).

These Terms also govern visitors’ access to and use of any websites that use our Services, like the websites our users create. Please note though that the operators of those websites may also have their own separate terms of use. Please read these Terms carefully before accessing or using our Services.

If you do not agree to a modification, you may terminate your use of our Services or request us to terminate the provision of our Services to you. By continuing to use our Services after the modification comes into effect, you are agreeing to be bound by the modified Terms. You can view the most recent version of these Terms at https://www.storypro.io/tos.

1. Your Account

When using our Services requires an account, you agree to provide us with complete and accurate information and to keep the information current so that we can communicate with you about your account. We may need to send you emails about notable updates (like changes to our Terms of Service or Privacy Policy), or to let you know about legal inquiries or complaints we receive about the ways you use our Services so you can make informed choices in response. We may limit your access to our Services until we’re able to verify your account information, like your email address.

When you create a storypro.io account, we consider that to be an inquiry about our products and services, which means that we may also contact you to share more details about what we have to offer (i.e., marketing). You can always opt-out of marketing communications, whether it’s an email, phone call, or text message by contacting us via email or phone. You’re solely responsible and liable for all activity under your account. You’re also fully responsible for maintaining the security of your account (which includes keeping your password secure).

We’re not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions. If you get fired because of a piece of content you write about your boss, that’s on you. Don’t share or misuse your access credentials. And notify us immediately of any unauthorized uses of your account, store, or website, or of any other breach of security. If we believe your account has been compromised, we may suspend or disable it. If you’d like to learn about how we handle the data you provide us, please see our Privacy Policy.

2. Minimum Age Requirements

Our Services are not directed to children. You’re not allowed to access or use our Services if you’re under the age of 13 (or 16 in Europe). If you register as a user or otherwise use our Services, you represent that you’re at least 13 (or 16 in Europe). You may use our Services only if you can legally form a binding contract with us. In other words, if you’re under 18 years of age (or the legal age of the majority where you live), you can only use our Services under the supervision of a parent or legal guardian who agrees to the Agreement.

3. Responsibilities of Users and Visitors

We haven’t reviewed, and can’t review, all of the content (like text, photo, video, audio, code, computer software, items for sale, and other materials) posted to or made available through our Services by users or anyone else (“Content”) or on websites that link to, or are linked from, our Services. We’re not responsible for any use or effects of Content or third-party websites. So, for example:

  • We don’t have any control over third-party websites.

  • A link to or from one of our Services does not represent or imply that we endorse any third-party website.

  • We don’t endorse any Content or represent that Content is accurate, useful, or not harmful. Content could be offensive, indecent, or objectionable; include technical inaccuracies, typographical mistakes, or other errors; or violate or infringe the privacy, publicity rights, intellectual property rights, or other proprietary rights of third parties.

  • You’re fully responsible for the Content available on your website, and any harm resulting from that Content. It’s your responsibility to ensure that your website’s Content abides by applicable laws and by the Agreement.

  • We aren’t responsible for any harm resulting from anyone’s access, use, purchase, or downloading of Content, or for any harm resulting from third-party websites. You’re responsible for taking the necessary precautions to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.

  • Any Content that’s for sale through any of our Services is the seller’s sole responsibility, so you must look solely to the seller for any damages that result from your purchase or use of Content.

  • We are not a party to, and will have no responsibility or liability for, any communications, transactions, interactions, or disputes between you and the provider of any Content.

You are solely responsible for

(i) You and your authorized users’ access and use of our Services and compliance with these Terms,

(ii) Maintaining the confidentiality of you and your authorized users’ log-in information, credentials and passwords associated with your account, and the privacy and security of your account,

(iii) Any monies due to you related to transactions that are processed through your payment gateways, merchant account providers or any payment processors that you utilize in connection with our Services, and

(iv) All activities that occur regarding your account regardless of whether the activities are undertaken by you, your employees, or a third party (including your contractors or agents). We are not responsible for any alteration, compromise, corruption, or loss of your Customer Data, or any activity that arises from any access to, sharing, or use of your account, log-in information, credentials or passwords, or your activities, except to the extent caused by our breach of these Terms.

You agree to notify us immediately of any unauthorized access or use of your account, log-in information, credentials or passwords, or any unauthorized activity in your account. We have the right to suspend or terminate our Services, without notice to you, if we suspect any unauthorized activity.

You agree to cooperate with us in any investigation into suspected or actual unauthorized activity. You also agree to comply with all applicable laws, rules, and regulations in connection with your use of our Services, including data protection, privacy, data transmission, and export control laws, rules, and regulations.

You also agree to ensure that no hate speech or pornographic material is allowed to be posted or shared on your platform.

4. Service Level

We will make commercially reasonable efforts to keep our services operational 24 hours a day and seven days a week, except for planned downtime for maintenance, upgrades, and updates for which we will use commercially reasonable efforts to provide at least [48] hours prior notice, or (ii) for unplanned downtime caused by any circumstance beyond our control, including acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, failures in computer, hardware, telecommunications, internet service provider or hosting facilities, power shortages and denial of service attacks.

Despite our efforts, our services or any functionality may from time to time encounter technical or other problems and may not continue uninterrupted. We are not responsible for any such problems, interruptions, any ongoing obligation to offer our services or any functionality, or any damages resulting therefrom. We reserve the right to modify, suspend or discontinue all or any part of our services at any time for any reason without liability to you.

5. Payment & Renewal

5.1. General Terms

We will charge you a fee based on your account plan by charging your payment method in advance for the subscription term you have agreed to follow your account’s activation. Should you upgrade or downgrade your account plan, your payment method will be charged for your new billing rate. At the time of your upgrade or downgrade, your prior account plan charges will be prorated based on the number of days under the prior account plan. Your payment method will then be charged at your new billing rate for the new subscription term thereafter.

5.2. Taxes

To the extent permitted by law, or unless explicitly stated otherwise, all fees do not include applicable federal, provincial, state, local, or other governmental sales, value-added, goods and services, harmonized or other taxes, fees, or charges (“Taxes”). You’re responsible for paying all applicable taxes relating to your use of our Services, your payments, or your purchases. If we’re obligated to pay or collect Taxes on the fees you’ve paid or will pay, you’re responsible for those Taxes, and we may collect payment.

5.3 Payment

If your payment fails, Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), or we suspect a payment is fraudulent, we may immediately cancel or revoke your access to Paid Services without notice to you.

5.4 Automatic Renewal

To ensure uninterrupted service, recurring Story Pro subscriptions are automatically renewed. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. Unless you notify Story Pro before the end of the applicable subscription period that you want to cancel your subscription, your Story Pro subscription will automatically renew, and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you.

5.5. Canceling Automatic Renewal

Subscriptions can be canceled at any time in the Account section of your site's dashboard.

5.6 Fees and Changes

We may change our fees at any time in accordance with these Terms and requirements under applicable law. This means that we may change our fees going forward, start charging fees for Services that were previously free or remove or update features or functionality that were previously included in the fees. If you don’t agree with the changes, you must cancel your Paid Service.

5.7 Refund Policy

Unless indicated otherwise at the explicit discretion of Story Pro, all sales are final, and no refunds are provided for any products or services provided. All payment obligations are non-cancelable and all amounts paid are non-refundable. We do not provide refunds or credits for less than 30 days' of services, or for a period when your account is open but you do not use our Services. We reserve the right to change our fees and billing methods upon 30-days notice. We will notify you of any fee changes by, for example, sending a message to the email address associated with your account. For existing contracts for which fees have already been received by us, we will implement the price changes during the next renewal period.

6. Feedback

We love hearing from you and are always looking to improve our Services. When you share comments, ideas, or feedback with us, you agree that we’re free to use them without any restriction or compensation to you.

7. General Representation and Warranty

Our Services are designed to give you control and ownership over your publications. We encourage you to express yourself freely, subject to a few requirements. In particular, you represent and warrant that your use of our Services:

  • Will be in strict accordance with the Agreement;

  • Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, privacy, data protection, the transmission of technical data exported from the United States or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, and false advertising);

  • Will not be for any unlawful purposes, to publish illegal content, or in furtherance of illegal activities;

  • Will not be for any publishing or sharing of pornographic material

  • Will not infringe or misappropriate the intellectual property rights of Story Pro or any third party;

  • Will not overburden or interfere with our systems or impose an unreasonable or disproportionately large load on our infrastructure, as determined by us in our sole discretion;

  • Will not disclose the personal information of others;

  • Will not be used to send spam or bulk unsolicited messages;

  • Will not interfere with, disrupt, or attack any service or network;

  • Will not be used to create, distribute, or enable material that is, facilitates, or operates in conjunction with, malware, spyware, adware, or other malicious programs or code;

  • Will not involve reverse engineering, decompiling, disassembling, deciphering, or otherwise attempting to derive the source code for the Services or any related technology that is not open-source; and

  • Will not involve renting, leasing, loaning, selling, or reselling the Services or related data without our consent.

8. Copyright Policy and DMCA Policy

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe any Content violates your copyright, please send us a notice at dmca@storypro.io

9. Intellectual Property

The Agreement doesn’t transfer any Story Pro or third-party intellectual property to you, and all rights, title, and interest in and to such property remain (as between Story Pro and you) solely with Story Pro. Story Pro and all other trademarks, service marks, graphics, and logos used in connection with our websites or Services are trademarks or registered trademarks of Story Pro (or Story Pro's licensors). Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third parties. Using our Services doesn’t grant you any right or license to reproduce or otherwise use any Story Pro or third-party trademarks.

10. Third-Party Products and Services

Our Services may contain or may contain links to third-party information, websites, products, services, or resources that are not owned or controlled by us. We do not endorse any such third-party content. If you access or use such third-party content through our Services, you do so at your own risk. You agree that we have no responsibility arising from your access to or use of any such third party information, websites, products, services, or resources.

11. Marketing

You agree that we may use your name and logo to identify you as a Story Pro customer on our website or in other sales or marketing materials, provided that we will not issue any press release without your prior consent.

12. Changes

We may update, change, or discontinue any aspect of our Services at any time. Since we’re constantly updating our Services, we sometimes have to change the legal terms under which they’re offered. The Agreement may only be modified by a written amendment signed by an authorized executive of Story Pro, or if Story Pro posts a revised version. We’ll let you know when there are changes: we’ll post them here and update the “Last Updated” date, and we may also post on one of our blogs or send you an email or other communication before the changes become effective. Your continued use of our Services after the new terms take effect will be subject to the new terms, so if you disagree with the changes in the new terms, you should stop using our Services. To the extent you have an existing subscription, you may be eligible for a refund.

13. Termination

We may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. We have the right (though not the obligation) to, in our sole discretion,

(i) reclaim your username or website’s URL due to prolonged inactivity

(ii) refuse or remove any content that, in our reasonable opinion, violates any the Agreement or any Story Pro policy, or is in any way harmful or objectionable

(iii) ask you to make adjustments, restrict the resources your website uses, or terminate your access to the Services if we believe your website’s storage or bandwidth usage burdens our systems (which is rare and typically only occurs when a website is used for file-sharing or storage)

(iv) terminate or deny access to and use of any of our Services to any individual or entity for any reason. We will have no obligation to provide a refund of any fees previously paid. You can cancel at any time, subject to the Fees, Payment, and Renewal section of these Terms.

14. Warranty Disclaimer

Our Services are provided “as is.” Story Pro and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither Story Pro nor its suppliers and licensors makes any warranty that our Services will be error-free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

15. Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the state of Delaware, U.S.A., excluding its conflict of law provisions. The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services that are not otherwise subject to arbitration (as indicated below) will be the state and federal courts located in New Castle County, Delaware.

16. Arbitration Agreement

Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any and all disputes arising under or related to this agreement, including disputes related to the interpretation of this agreement, will be arbitrated under the Delaware Rapid Arbitration Act.” Arbitrators can either be designated by the parties or appointed by the Court of Chancery on petition by one of the parties. The prevailing party in any action or proceeding to enforce the Agreement shall be entitled to costs and attorneys’ fees.

17. Limitation of Liability

In no event will Story Pro, or its suppliers, partners, or licensors, be liable with respect to any subject matter of the Agreement under any contract, negligence, strict liability, or other legal or equitable theory for: (i) any special, incidental, or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data. Story Pro shall have no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

18. Indemnification

You agree to indemnify and hold harmless Story Pro, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement or any agreement with a provider of third-party services used in connection with the Services, Content that you post, and any e-commerce activities conducted through your or another user’s website.

19. US Economic Sanctions

You may not use the Services if such use is inconsistent with U.S. sanctions law or if you are on any list maintained by a U.S. government authority relating to designated, restricted, or prohibited persons.

20. Miscellaneous

The Agreement (together with any other terms we provide that apply to any specific Service) constitutes the entire agreement between Story Pro and you concerning our Services. If any part of the Agreement is unlawful, void, or unenforceable, that part is severable from the Agreement and does not affect the validity or enforceability of the rest of the Agreement. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

Story Pro may assign its rights under the Agreement without condition. You may only assign your rights under the Agreement with our prior written consent.

21. Contact Information

We may communicate with you via email at the email address associated with your account, or our blog, or our website regarding your account, system updates, or other matters related to our Services and your account. You may opt-out of receiving emails from us by terminating our Services. If you have any questions about these Terms, or if you want to contact Story Pro for any reason, please mail us at Story Pro 2093 Philadelphia Pike #8180 Claymont, DE 19703 or email us at support@storypro.io.

Your notice must specify your name and your account. Each notice shall be effective upon receipt.

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